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Quality Mission - CIP & Customer Satisfication
EVtechnic identifies requirements of customers during the market exploration andmarket exploitation, standardizes them during the design communication and manufacturing process, ensures product quality to meet the requirements and keeps continuous improvment by monitoring the performance during after sales services. Based on Customer Focus Policy, EVtechnic guarantees the following commitments:
- Quality control according to ISO Standard.
- Based on technical expertise and sufficient quality control, promise exworks products are checked thoroughly and correctly according to the agreed standards and requirements. Only qualified products can be delivered.
- Excellent pro-sale, on-sale and after-sale services whereas customer required.
- In case quality problem occurs when installing or operation, reaction solution will come out within 24 hours following receipt of the information. When the field / site solution / service is requeste, EVtechnic commits to designate professional service technician to solve it.
- CIP(Continuous Improvement Process) commited whenever any dissatisfaction on quality, or suggestions or opinions.